Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
배송 정책
SHIPPING POLICY
We currently ship orders to customers in the United States.
SHIPPING TIMES
Our estimated shipping time for standard U.S. orders is approximately 3–8 business days after the order has been processed and shipped.
Please note that shipping time does not include order processing time.
ORDER PROCESSING TIME
Orders generally require 3–5 business days for processing. Processing includes order verification, preparation, packing, and handoff to the shipping carrier.
During holidays, promotional periods, or unusually high order volumes, processing may take longer than the standard timeframe.
Once your order has been shipped, tracking information will be provided when available.
DELIVERY DELAYS
Estimated delivery times are not guaranteed and may be affected by shipping carrier delays, weather, transportation disruptions, holidays, promotional periods, or other circumstances beyond our reasonable control.
In rare cases, a package may take longer than the estimated delivery timeframe.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at fila55270@gmail.com so that we can review the available tracking information and assist you.
Certain oversized, specialty, or internationally sourced products may require additional delivery time. If a product requires an extended delivery timeframe, the applicable information may be provided on the product page or during the ordering process.
HOLIDAY AND PROMOTIONAL PERIODS
During busy periods, including holidays, November and December, promotional events, or unusually high order volumes, processing and delivery times may be longer than the standard estimated timeframe.
We appreciate your patience and understanding during these periods.
CANCELLING AN ORDER
Orders may be canceled within 30 minutes of being placed, provided that the order has not already been processed.
Once an order has entered processing or has been shipped, we may be unable to cancel it.
If you would like to request a cancellation, please contact us as soon as possible at fila55270@gmail.com.
CONTACT INFORMATION
Mystic Glow
LSY LLC
825 Dans Pl
Brea, CA 92821
United States
Phone: +1 213-772-8872
Email: seolkwangho6@gmail.com